Shipping policy

Postage:
All items within Sweden ordered online will be posted by PostNord and may require a signature. With regards to international deliveries, any additional charges that may be incurred for customs clearance must be borne by you.

If your order is late, please contact us. We can only refund non-deliveries when the parcel is officially classified as lost by PostNord. This is 25 working days after the date of delivery. We will always try our best to make sure you get your items on time.

Orders not received within the stated timescales:
If your order hasn’t arrived within the timescale advised, please contact us and we will look in to it for you.

Postage Refunds:
If you change your mind, you will receive a refund for the products price but we are not liable to pay for the return postage costs.

Proof of postage should always be obtained when returning items. Failure to do so may result in refusal to refund should your order go missing before it arrives at Vegan Rex.